• Child Health Insurance Case Manager

    Posted: 07/21/2021

    Coordinate and staff child health insurance outreach at designated schools, community events and public and non-profit agencies to increase awareness of affordable Children's health insurance options and assist with resource applications.
    Job Profile:
    Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area.
    Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
    Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
    Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
    Impacts the quality, timeliness and effectiveness of the team
    Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
    Clearly and accurately conveys complex information
    Be able to pass Spanish language validation assessment
    Job Specific Responsibilities
    Serve as a bilingual specialist on the Children’s Health Insurance Program (CHIP) and Medicaid eligibility process, benefits and documentation requirements.
    Act as liaison to ensure community based organizations, school campuses, and other partner organizations are equipped with appropriate bilingual outreach materials and family incentives.
    Work with Program Manager(s) to develop and maintain working relationships with community-based organizations, partners and school campus staff for the purposes of CHIP/Medicaid enrollment. Motivate school staff and community volunteers to assist families of uninsured children to apply for CHIP / Medicaid.
    Effectively communicate with families in Spanish and/or English in a culturally-appropriate manner. Assist families with eligible children to complete applications for CHIP, Medicaid and other benefits, as appropriate; refer families to other agencies for assistance with other needs.
    Arrange and participate in bilingual outreach targeting families of children eligible for CHIP and/or Medicaid. Identify and expand outreach opportunities in designated geographic areas.
    Perform other duties and special projects as assigned.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Work Experience
    Experience Experience Details Req Pref
    At least 3 years Related experience X  
    At least 3 years Previous experience in community outreach, public relations or special events X  
    Level Education Details Req Pref
    High school diploma or equivalent   X  
    Spanish bilingual proficiency required. Ability to speak, read, and write in Spanish fluently. X  
    Valid Texas Driver’s License This position is remote and will require driving. X  
    Physical Strength Demands
    A statement which describes the level of independence for this position.
    Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and may require walking or standing to a significant degree.
    Primary Work Location
     Outreach representatives have a satellite location at the Children’s Health location in Dallas. This position requires working remotely at partner agencies, schools, and other locations as needed within the Collin County Region.

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. This position description is subject to modification.
    TO APPLY: Please send resume, one-page cover letter explaining your interest and qualifications, and two professional references to Denise Gomez, Manager of Community Relations, at denise.gomez@childrens.com.