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  • Happiness Coordinator - $16-$18/HR

    RiskWell is a nationally recognized independent insurance agency and risk management consulting firm. We are hiring for our Happiness Coordinator position. This is a W-2, full-time, entry-level position for our office located in Craig Ranch in McKinney. The details of the position are as follows:

    Purpose: To deliver a positive experience for all people making inbound contact with RiskWell. To assist leadership with tasks supporting that desired outcome.

    Decision Making Authority: Team Member is empowered to make all routine operational decisions within the assigned scope of their role.

    Typical Responsibilities Include:

    1. Serve as the first point of contact for all inbound communication.
    2. Identify the necessary action to deliver solutions for inbound phone calls.
    3. Monitor shared email inboxes and task team members as needed, following tasking best practices.
    4. Conduct Discovery Calls for Personal Lines requests.
    5. At the request of supervisor, conduct Discovery Calls for REI and Commercial Lines requests
    6. Manage appointment calendar and assist requesting parties with scheduling consultations
    7. At the request of supervisor, assist with triaging service requests and gathering documents or signatures from prospects and clients
    8. Other responsibilities at the request of supervisor as needed to meet business objectives
    Desired Skills / Abilities:
    1. Exemplary verbal and written communication.
    2. Eager to learn and adopt specific behavioral patterns to consistently execute core processes at a high level.
    3. Can handle a very fast pace of business tasks and high complexity of tasks at times.
    4. Highly flexible and adaptable to unexpected challenges.
    5. Possesses "grit" and at least a moderate degree of mental toughness.
    Education: 
    1. High School diploma or equivalent required.
    Please visit our Careers page on our website or reply to this listing for consideration.